Terms of Service

Braid Sync is operated by Braid Sync (“we”, “us”), based in South Africa. By installing or using the Braid Sync browser extension, or by using braidsync.com, you agree to these terms. If you do not agree, don't use the extension.

Supplier information (Electronic Communications and Transactions Act, section 43)
Trading name: Braid Sync. Physical business address: Building 2, 1st Floor, Clearwater Office Park, Millennium Blvd, Strubens Valley, Roodepoort, 1735, South Africa. Website: braidsync.com. Email: admin@braidsync.com. Goods/services supplied: the Braid Sync browser extension, a lifetime licence at a single price of $20 (US dollars), delivered electronically. Payment is taken by Paddle.com Market Ltd as merchant of record; we do not receive or store card details. Our refund policy, privacy policy and complaints route are linked in the footer of every page. We are not currently a member of a self-regulatory body.

We grant you a personal, non-exclusive, non-transferable licence to use Braid Sync. A lifetime licence covers up to five browser profiles signed in to one Braid Sync account at the same time. A profile you sign out releases its seat immediately and can be replaced by another.

If you need more than five profiles — for a team or an agency — a business plan is available. Email sales@braidsync.com.

You may not resell or sublicense Braid Sync, share your sign-in links or account access with people outside your licence, or attempt to circumvent the profile limit. You may not reverse-engineer the extension except where the law expressly allows it.

The trial runs for seven days from the day you first sign in. It needs no card and it does not renew into anything.

A lifetime licence is a single payment. There is no subscription and no renewal. Business plans are billed monthly and can be cancelled at any time, taking effect at the end of the paid month.

Payments are handled by Paddle.com Market Ltd, who act as the merchant of record and are the seller for the transaction. Your purchase is also subject to Paddle's own terms, and your receipt and invoice come from them. Paddle collects any sales tax or VAT due in your country. We never see or store your card details.

There are no licence keys to enter. Once you have paid, the licence attaches to your Braid Sync account itself. If you paid with a different email address than the one you signed in with, email sales@braidsync.com and we will move it across.

If Braid Sync does not work for you, email refunds@braidsync.com within 14 days of purchase and we will refund it in full, no reason needed. Paddle may also grant refunds under its own policy, and nothing here limits your statutory consumer rights.

• Use Braid Sync only for lawful purposes and only with accounts you control.
• Don't attempt to disrupt, overload, or gain unauthorised access to the sync service.
• Don't use the service to store or distribute unlawful or infringing material.
• Don't circumvent licence limits or tamper with licence verification.
• Do not use Braid Sync to synchronise material you do not have the right to hold, or to move data out of an organisation's accounts without its permission.

We may suspend or end a licence that is used in breach of these rules, with notice wherever it's practical to give it.

To provide the sync we store the titles and web addresses of the bookmarks and tab groups you choose to share, your email address, a short label for each signed-in browser profile, and whether your account holds a licence. We do not read cookies, passwords, page content or your browsing history.

The Privacy Policy sets out the full detail, including who processes your data and how long it is kept.

Braid Sync has no passwords. You sign in with a single-use link sent to your email address, so the security of your account depends on the security of that inbox. Keep it protected, and sign out any browser profile you no longer control.

Give us an email address you can actually receive mail at. It is how you sign in, how a licence reaches you, and how we would reach you about a problem.

We may suspend or close an account that is being used to breach these terms, and we will tell you why.

We work to keep sync reliable but can't promise uninterrupted service. Maintenance, browser updates, and third-party outages can interrupt it. We may add, change, or withdraw features; if we withdraw something significant that your licence relied on, we'll tell you first.

Braid Sync is supplied with reasonable skill and care. Where the Consumer Protection Act 68 of 2008 applies to you, it gives you rights we cannot exclude — including the right to a service performed in a manner and quality that consumers are generally entitled to expect. Nothing below limits those rights.

Subject to that, and to the extent the law permits, Braid Sync is provided without further warranties, and we aren't liable for indirect or consequential loss, lost data, or lost profits. Our total liability is limited to the amount you paid for your licence. Braid Sync mirrors what you ask it to mirror; it is not a backup service, so please keep your own copies of anything you can't afford to lose.

Important — please read: the paragraph above limits our liability and assumes a risk on your part. It never limits liability for death or personal injury, fraud, gross negligence, or anything else the law says cannot be limited (including sections 48, 49 and 51 of the Consumer Protection Act).

You can end this agreement at any time by uninstalling the extension and closing your account; your synced data is deleted as described in the privacy policy. We may end it if you materially breach these terms. Sections on data, liability, and governing law survive termination.

We may update these terms as the product changes. The “Effective” date above always reflects the current version, and we'll notify you of significant changes in the extension or by email before they take effect.

Talk to us first: email admin@braidsync.com and we'll try to resolve any complaint within 15 business days. If that fails, a South African consumer may refer the matter to the Consumer Goods and Services Ombud, the National Consumer Commission, or an appropriate court — and, for privacy matters, to the Information Regulator. Nothing in these terms requires you to give up those routes.

These terms are governed by the law of South Africa, and the courts of Johannesburg have jurisdiction.

If any provision is found unenforceable, the rest stays in force. Our failure to enforce a term is not a waiver of it. These terms, together with the privacy policy and refund policy, are the whole agreement between us.

• General and privacy enquiries: admin@braidsync.com
• Plans, seats and business enquiries: sales@braidsync.com
• Refunds: refunds@braidsync.com

Postal address: Building 2, 1st Floor, Clearwater Office Park, Millennium Blvd, Strubens Valley, Roodepoort, 1735, South Africa.